PAYMENT METHODS

By Credit Card:

We accept Visa, Master Card and American Express.

Non Credit Card Payments:

For non credit card purchases we only accept money orders, and cheques after a clearance period of 5 working days.

The checkout and account areas of Dogs and the City are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.

ORDERING

Online using either our secure shopping cart or, if you would prefer, the contact form.

Over the phone: call Sydney (02) 9363 4560.
If unattended, please leave a message for prompt call back.

Via email: Click here

We will then post, fax or email your CONFIRMATION OF ORDER INVOICE showing you the total price of your order including postage. All prices are inclusive of GST. All prices are subject to change without notice.

Or come and see the full range of products

DELIVERY & POSTAGE

Allow 7 – 14 days for delivery of in-stock items. You will be notified of any items that are out of stock and of their expected delivery date. These items will be placed on back order if requested. We use Australia Post, either Registered or Overnight Express. The cost of postage is calculated on weight and destination. This will be separately itemised on your invoice. Depending upon the item/s ordered, freight costs may not be definitive at time of order. This particularly applies to bulky or oversize products. Should any further freight charges be applicable to your order, you will be contacted before dispatch to obtain your confirmation of approval of additional freight charges.

Dogs and the City takes no responsibility for delays, lost, stolen and or damaged goods while in transit with Australia Post. All complaints are to be forwarded direct to Australia Post. Dogs and the City may change, without notice, Autralian postal pricing and charges resulting from any price increase made by Australia Post.

PRIVACY POLICY

All and any personal information gathered is treated as private and we never disclose any information to anyone else. All information is held securely and is only used in fullfiling the specified requirements of our customers. Access to such information is only at the request of our customers for the purpose of purchasing Dogs and the City products and/or services. Should you have any queries regarding the holding of personal information please contact Dogs and the City on the listed contacts.

RETURN POLICY

We are not required to give refunds if you:

•simply change your mind, or make a wrong decision.

You can choose between a refund, exchange or credit where goods:

•are faulty should an exchange item not be available for whatever reason

•have been wrongly described

•are different from a sample shown to you, or

•do not do what they are supposed to.

Please retain your receipt as proof of purchase.

Contact the Office of Fair Trading for more information

www.fairtrading.nsw.gov.au Ph 13 32 20

If you are not perfectly happy with your choice of purchase, please return the goods to us in their original condition, unused, unworn, unwashed, and resalable within 15 days of ship date for an exchange or credit of merchandise*. Credits will be honoured for 6 months from issue date. We do not reimburse for the cost of postage. Please be careful to measure your pet as accurately as possible as we will only allow one free exchange of goods. We cannot accept damaged or soiled items for exchange. We reserve the right to refuse any return at our discretion. Please allow 15 business days to process your returns, if requested item is out of stock you will be notified. Any further exchanges will incur a charge for re-stocking of 30%.

*Goods that are returned in a condition other than their original and unused, or after the 14-day period will not be accepted.

RETURN INSTRUCTIONS

Please contact us to discuss your return. Please let us know the reason for returning the goods and what you would like the goods exchanged for. Upon approval of a return, a “Return of Goods” form will be emailed to you, which needs to be sent back with the goods.

Please securely pack your returned merchandise to protect it from damage during shipping. Be sure to retain your shipping information and receipt for tracking purposes to ensure that the package is returned to us safely. We cannot be responsible for packages lost or damaged during return shipping.

RETURN ADDRESS

Dogs and the City
15a Transvaal Ave, Double Bay.
Sydney 2028, NSW.
Australia